COVID-19 FAQ’s and Updates

What You need to know

Commitment to Our Passengers

At Montreal Break, our team has been working behind the scenes to make our trip experiences safer and more flexible for our travellers. We’ve rigorously evaluated our trips, training and policies to make sure we not only meet our travellers’ well-being expectations but exceed them in every single way. We have developed our new policies and procedures with guidance from the World Health Organization and government agencies.

We have also adapted our policies to be in line with the World Travel and Tourism Council ‘Safe Travels Stamp’ procedures.— meaning we’re a business that has adopted global, standardized health and hygiene policies. These policies are designed as precautionary measures addressing the current situation regarding COVID-19 and will consistently evolve following government guidelines.

Montreal Break will take all required steps to ensure your well-being; this is our priority, though rest assured that this would not prevent the fantastic experience that our passengers have come to expect from us. We know more than ever our travellers are looking for a change of scenery to explore, connect with friends and embark on new adventures. We are looking forward to travelling with our passengers again and providing them with the road trip of a lifetime.

Read on to learn more about how we’re helping our travellers feel confident and ready to explore. See you in 2022!

Travel Protection

The recent COVID-19 pandemic has reminded us that plans can quickly change. Situations like these reinforce why travel insurance is so important when booking a trip.

That’s why we offer optional travel protection at the time of booking.

Travel Protection includes:

Cancel For Any Reason Insurance

Manulife Premium protection includes Cancel For Any Reason. This means if you decide to cancel from 24 hours before your trip, that will cover you for 80% of your money back! See specific details See specific details here.

This travel protection can be purchased at the time of booking, so you can confidently book knowing that you’re covered. Let’s take care of life’s unpredictability so that you can book with complete peace of mind.

Pre-Trip

OUR FLEXIBILITY PROMISE

We want our travellers to book with peace of mind. That’s why we’ve made it easy for passengers to change their destination or travel period. Passengers can move their trip to summer and can make these changes up to 45 days before travel.

*Change subject to price increase*

PRE-TRIP HEALTH DECLARATION

To ensure our passengers’ wellbeing, we ask all travellers to complete a Health Declaration before travel. It asks if travellers have tested positive for COVID-19 and are experiencing any symptoms or have recently been in contact with someone who tested positive for COVID-19. This also includes if any passengers have been outside of Canada for the past 14 days. If this is the case, passengers will not be able to travel until they are cleared by a medical professional.

PRE-TRIP EMAIL

We will continue to contact our travellers, communicate relevant changes, share health and hygiene guidelines and information around how to recognize COVID-19 symptoms. We want you to feel as prepared as possible before your amazing trip with us.

On-Site

ARRIVAL AND WELCOME

We’ve adapted trip arrival times to ease congestion between groups so our Destination Team can conduct their welcome, covering what to expect on your trip and all the necessary safety precautions.

OUR DESTINATION TEAM

Our Destination Team will submit a Self-Health Declaration before the trip as well as during and after. Our Destination Team training has adapted and enhanced to include a dedicated module on dealing with COVID-19. They are available 24/7 on-site to support the well-being of our travellers in any and every situation.

PHYSICAL DISTANCING AND GROUP SIZE

We will be adjusting group sizes to comply with our destinations’ guidelines to ensure physical distancing requirements.

TRANSPORTATION (HIGHWAY COACH)

Highway Coaches are thoroughly sanitized before departure and repeatedly throughout the trip. Drivers have also received extensive training on COVID-19 prevention and regularly disinfect all common area surfaces, including handrails, door handles, tables, seating areas and overhead rails.

PPE

Travellers must bring their own masks to comply with the guidelines of the destinations we visit. It is also encouraged for passengers to bring their own hand sanitizer, though there will be some available on our transportation and the hotels.

HOTELS

We will only work with trusted, long-established partners that are like-minded and care about our travellers’ wellbeing. All hotels we use are fully compliant with locally mandated standards and will have confirmed their compliance with Breakaway Tours policies before our travellers’ arrival.

SELF-SCREENING

We’ll ask all travellers to monitor their health throughout their trip. Travellers may approach our Destination Team for their assistance with our policies if someone becomes ill or displays symptoms of COVID-19.

IF A TRAVELLER EXHIBITS SYMPTOMS OF COVID-19

Our Destination Team will have been trained and have detailed protocols to follow in this event. Please read our FAQs.

Post-Trip

DESTINATION TEAM POST-TRIP HEALTH DECLARATION

Upon completing your trip, our Destination Team will complete a post-trip health declaration indicating if they are experiencing any COVID-19 symptoms to inform our passengers if there is any transmission.

POST-TRIP SURVEY

After your trip, you will be able to provide us with feedback on your experience with us to continue to improve for future passengers.

As a final note, these policies are designed as precautionary measures addressing the current situation regarding COVID-19 and will consistently evolve following the guidance of The World Health Organization, government guidelines and an overall scientific approach that will all work together to keep you, our passengers safe. This is our preparedness promise to you.

covid-19 faqs

What happens if a passenger on our trip demonstrates symptoms of COVID-19?

Our procedures include but are not limited to:

Quickly isolating the unwell traveller and other passengers.
Depending on location, this may be through physical distance or use of Personal Protective Equipment, such as a face covering and disposable gloves.
Immediately seeking medical attention and a COVID-19 testing facility.
Working with local authorities and following their direction.

What procedures do your hotel partners follow?

All our hotel partners will:

Follow the sanitation and hygiene guidelines set out by local authorities and Montreal Break.
Ensure all hotel staff are trained in new COVID-19 prevention policies
Ensure appropriate physical distancing in all common areas
Make hand sanitizer available in common areas
Thoroughly sanitize rooms between travellers
Frequently clean and monitor high traffic areas

What does your Destination Team’s COVID-19 training include?

Our Destination Team’s COVID-19 training includes but is not limited to:

How COVID-19 spreads
Symptoms of COVID-19 and identifying potentially unwell travellers
Effective personal hygiene and effective prevention techniques
Effective use of PPE (personal protection equipment)
Appropriate physical distancing protocols
Preventative measures to ensure your wellbeing
Protocols in the event of a suspected COVID-19 case

What adjustments are you making regarding rooming?

Our team is currently working on a plan of what our trips will look like in a new COVID-19 environment. If COVID-19 is still an issue next year, and you are not comfortable travelling our Peace of Mind Protection has you covered. As the situation evolves, we’re also continuing to adapt and enhance our policies to meet the changing needs of our travellers.

COVID-19 FAQS

Have a question not listed here?

Please contact us with any questions. We’re here to support you.